SERVICES - Professional Installation
Our installation crews are all licensed and have been on Angie's List for the "Super Service Award".
At the time of your purchase, our staff professional installers will work with you to arrange all the details of your flooring installation.
We will send our staff to your home to measure your floors.
Our planner will determine exactly how much carpet you will need to buy, decide where to place seams, how to match patterns, and how to minimize carpet waste.
We will work with you to determine the best installation schedule.
Our installation practices are outlined below:
Vacuum the old carpet to minimize the airborne dust and particles, either the night before or the morning of your installation.
Do I have to remove my old Flooring?
The removal of existing carpet on the day of installation is a part of our installer's service. Hauling the old carpet and padding away may require an additional fee.
What if the sub-flooring is damaged?
All floor coverings need to be installed over a structurally sound and properly installed subfloor. Any wood that has been damaged by insects, water, or other factors must be repaired prior to carpet installation.
What if my doors no longer close?
Some doors may need trimming to accommodate the thickness of your new flooring. Doors that do not open and close properly due to the new floor may be removed during installation, and it will be up to you to have the doors cut and re-hung.
What about moldings?
We take great care when we remove moldings and reattach them during installation. Because some moldings, particularly quarter round, are fragile, breakage could occur. If it does, you will be responsible for replacing them. Scratches or nicks to baseboards happen frequently. You will be responsible for the touch-ups.
Who moves the furniture?
Our installers will remove most furnishings from the room, you should remove all breakable items--like vases, lamps, collectibles, and dishes--before the installer arrives. You should detach wiring from TVs, VCRs, stereos, and computers. You should also clear desktops, tabletops, and bookshelves.
Will they move large furniture?
Our removal of furniture is limited to those items that two men can easily handle. We may charge an additional fee for large, cumbersome items, including pianos, pool tables, aquariums, and over sized furniture. You will need to verify this with our staff before installation.
Will installers move my water heater?
Our professional installers will remove appliances from the room to install your flooring under or around them, but they do not disconnect or reconnect gas, water, or direct-wired appliances. Our installers also won't disconnect computer systems.
What about the bedrooms?
All sheets, blankets, and spreads should be removed from beds before the installers arrive. All items from the tops of dressers and from closet floors should also be cleared.
Do you need to supply anything?
You provide the power. Our installers provide the know-how, the equipment, and the muscle. We will need to use your power for their electrical tools. Your porches or patios, or other areas may be temporarily used to store equipment and flooring.